How to delete your account
You can delete your On Time Call account directly from the mobile app. Open On Time Call on your phone, go to Settings, scroll to find Delete Account, tap it, and confirm the action when prompted. This is the fastest way to permanently close your account without contacting support.
Account deletion is permanent and takes effect immediately once you confirm. You will lose access to your dashboard, scheduled calls, reminders, and saved content right away. If you are unsure, cancel any active subscription first and save anything you want to keep before you proceed.
What data is deleted
When you delete your account, we remove your profile information, including your name, email address, and phone number. Your account credentials and login access are also removed, so you will no longer be able to sign in with that account.
We also delete your service data tied to that account. This includes all scheduled calls and reminders, saved recipients, and saved voice recordings stored in your account. Any personal settings and preferences associated with your profile are removed as part of the same deletion process.
What data may be retained
Some records may be kept where we are required to do so by law. Billing records needed for legal and tax compliance may be retained for the period required by applicable law, which is typically up to seven years depending on the record type and jurisdiction.
We may also retain aggregated, anonymized usage data that cannot identify you for analytics and service improvement purposes. This retained data is not linked back to your name, email, phone number, or other personal identifiers after your account has been deleted.
Need help?
If you cannot access the app to delete your account, you can request manual account deletion by email. Send a message to [email protected] from the email address registered to your On Time Call account. This helps us verify that the request is coming from the account owner.
Manual deletion requests are typically processed within a reasonable timeframe once we have confirmed your identity. We will let you know when the deletion is complete. If you have questions about what will be removed or what may be retained, include those details in your email and our team will respond.
More questions? Contact us
