Privacy Policy

Last updated: August 25, 2026

On Time Call Limited ("we", "our", or "us") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (the "Website") and use our services (collectively, the "Service").

By using the Service, you acknowledge that your personal data will be handled in accordance with this Privacy Policy. If you do not agree, please do not use our Service.

1. Interpretation and Definitions

1.1 Interpretation

Words with capitalized initials have meanings defined under the following conditions. These definitions apply regardless of whether they appear in singular or plural.

1.2 Definitions

Account: A unique account created for you to access our Service or parts of our Service.

Company (referred to as "the Company", "We", "Us", or "Our"): ON TIME CALL LIMITED, a company registered in England and Wales with company number 16996693 and registered office at 78 Woodgate Street, Bolton, England, BL3 2HN.

Cookies: Small files placed on your device that store data related to your website usage.

Country: United Kingdom.

Device: Any device that can access the Service, such as a computer, smartphone, or tablet.

Personal Data: Any information related to an identified or identifiable individual.

Service: The Website and services provided by On Time Call.

Service Provider: Third-party companies or individuals that process data on behalf of the Company.

Usage Data: Data collected automatically when using the Service.

Website: On Time Call, accessible at the On Time Call website

You: The individual using the Service, or the legal entity on whose behalf such individual is using the Service.

2. Data Collection

2.1 Types of Data Collected

Personal Data

We may collect the following personal data when you use our Service:

• Email address
• First and last name
• Phone number
• Any information you voluntarily provide through forms
• Call scheduling preferences, including retry settings, call delivery status, and call attempt history
• Consent timestamp recorded when the keep calling until answered feature is enabled for a scheduled call
• Recorded voice messages and generated text-to-speech audio used to play a scheduled call
• Recipient phone numbers saved by Support users, which may belong to other people
• Usage Data (see below)

Usage Data

Usage Data is collected automatically and may include:

• IP address
• Browser type and version
• Device type
• Pages visited
• Time and date of visit
• Time spent on pages
• Unique device identifiers
• Diagnostic and crash data

Recorded and generated voice audio is stored on our servers so that our telecommunications provider can fetch it at call time and play the message to the recipient. Audio is retained while it is needed to deliver a scheduled call or while a saved recording remains on your account. We delete the audio file when the last scheduled call or saved recording that uses it is removed, or when you delete your account.

Support users may store recipient phone numbers belonging to third parties who do not have an On Time Call account. We store those numbers only to place the calls you schedule and to show you your saved recipient list. A recipient who wants their number removed can contact us at [email protected]. We will take reasonable steps to remove that number from the relevant account where we can identify it.

2.2 Tracking Technologies and Cookies

We use cookies and similar tracking technologies (e.g., beacons, scripts, and tags) to track user activity and enhance your experience.

Types of cookies used:

• Essential Cookies: Enable core functionality like security, network management, and accessibility.
• Preference Cookies: Remember your settings and preferences.
• Analytics Cookies: Help us understand how visitors interact with our site.
• Marketing Cookies: Track browsing habits to deliver relevant advertising.

You can control cookies via your browser settings. Disabling cookies may affect certain features of the Service. For more details, refer to our Cookie Policy.

2.3 Lawful Basis for Cookie Use

We use essential cookies where necessary for the operation, security, and core functionality of the Website. We use analytics, marketing, and other non-essential cookies only where you have given consent through our cookie consent mechanism.

3. Use of Your Personal Data

We use your personal data for the following purposes:

• To provide and maintain our Service
• To manage your Account
• To fulfill contracts or transactions
• To contact you (e.g., email, phone, SMS, or push notifications)
• To send service-related communications and, where permitted, promotional content
• To process support requests and inquiries
• For business transfers (e.g., in case of a merger or acquisition)
• For internal purposes such as analytics and service improvement

We also use Google Analytics, including server-side data collection via the Google Analytics Measurement Protocol, to track purchase events, subscription activity, and promotional code usage. When you make a purchase, data such as transaction value, currency, plan type, and any promotional code used may be sent directly from our servers to Google Analytics. This is done on the basis of our legitimate interests in understanding and improving our service. No identifying personal data such as your name or email address is included in this server-side transmission. This data is used solely for internal business analytics.

Where we send marketing communications, you may opt out at any time by using the unsubscribe option in the communication or by contacting us at [email protected].

3.1 Lawful Basis for Processing

We process your personal data only where we have a lawful basis to do so under applicable data protection law. Depending on the circumstances, these lawful bases may include:

• Contract: where processing is necessary to provide the Service, create and manage your account, process payments, and deliver features you request.
• Legitimate Interests: where processing is reasonably necessary for service improvement, fraud prevention, security, troubleshooting, internal analytics, and responding to support requests, provided such interests are not overridden by your rights.
• Consent: where you have given consent, including for certain cookies, analytics, marketing technologies, or communications where consent is required.
• Legal Obligation: where processing is necessary to comply with applicable law, regulation, court order, or lawful request from a public authority.

4. Sharing of Your Data

We may share your data:

• With Service Providers to help deliver and improve our Service
• During business transfers such as mergers or acquisitions
• With Affiliates, provided they respect this Privacy Policy
• With legal authorities, if required by law or to protect our rights
• With your consent, in any other context not listed above

Our service providers may include providers of hosting, analytics, payment processing, customer support, telecommunications, and email delivery services, to the extent necessary to operate and improve the Service.

Where we engage third-party companies as data processors on our behalf, we ensure appropriate data processing agreements are in place in accordance with applicable data protection law.

5. Data Retention

We retain your personal data only for as long as necessary for the purposes described in this Privacy Policy, including to provide the Service, maintain your account, comply with legal, accounting, or regulatory obligations, resolve disputes, and enforce our agreements. When personal data is no longer required, we will securely delete or anonymise it.

After you delete your account we retain a one-way hashed form of the email address so the same address cannot be used again to obtain a free trial, and a record of the deleted account for accounting purposes.

6. International Transfers

Some of our service providers may process personal data outside the United Kingdom. Where this happens, we take appropriate steps to ensure that your personal data remains protected in accordance with applicable data protection law.

7. Data Security

We implement appropriate technical and organizational measures to protect your data, including:

• Secure servers
• Encryption (where applicable)
• Access control and authentication measures
• Regular vulnerability assessments

However, no internet-based service can guarantee absolute security.

8. Your Data Protection Rights

Under applicable data protection laws (such as UK GDPR), you have the right to:

• Access your personal data
• Correct inaccuracies in your personal data
• Request deletion of your data
• Object to or restrict processing
• Request data portability
• Withdraw consent at any time (if processing is based on consent)
• Lodge a complaint with the UK Information Commissioner's Office (ICO)

To exercise any of these rights, please contact us at: [email protected]. Related rules for using the Service are in our Terms of Service.

9. Children's Privacy

Our Service is not intended for use by anyone under the age of 18. We do not knowingly collect personal data from children. If we become aware that we have collected personal data from anyone under 18, we will take reasonable steps to delete such information.

10. Third-Party Links

Our Website may contain links to third-party websites. We are not responsible for the content, privacy practices, or policies of third parties. We encourage you to review their policies before sharing your data.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a new "Last updated" date. We encourage you to review this policy periodically.

Cookie Policy

Last updated: August 25, 2026

This Cookie Policy explains how On Time Call Limited ("we", "our", or "us") uses cookies and similar technologies when you visit our website (the "Website"). It describes what these technologies are, why we use them, and your rights to control their use.

We use essential cookies where necessary for the operation of the Website. We only place non-essential cookies, including analytics and marketing cookies, where you have given your consent through our cookie consent mechanism.

1. What Are Cookies?

Cookies are small text files placed on your device when you visit a website. They are widely used to make websites work efficiently and to provide information to the site owners.

Cookies can be:

• Session Cookies: Temporary cookies that are erased when you close your browser.
• Persistent Cookies: Remain on your device for a set period or until deleted.
• First-party Cookies: Set directly by our Website.
• Third-party Cookies: Set by services or providers other than On Time Call Limited.

2. How We Use Cookies

We use cookies for the following purposes:

2.1. Essential Cookies

These cookies are necessary for the operation of our Website. They include, for example, cookies that enable you to log into secure areas or use a form.

Purpose: Authentication, security, account management
Examples: Session ID, CSRF tokens

2.2. Functional Cookies

These enhance your experience by remembering your preferences and settings.

Purpose: Language preferences, theme choices
Examples: Remembering user input across sessions

2.3. Analytics Cookies

These allow us to analyze how visitors use our Website so we can improve its performance and usability.

Purpose: Track page views, user behaviour, session length, and purchase events
Tools: Google Analytics (browser-based and server-side Measurement Protocol, where enabled). Purchase and transaction data may be sent server-side to Google Analytics independently of cookie consent.

2.4. Marketing & Targeting Cookies

These cookies track your browsing activity to deliver personalized content or advertisements, often set by third-party platforms.

Purpose: Advertising measurement, retargeting, and ad performance
Examples: Google Ads cookies (where enabled)

3. Cookies We May Use

(Note: Actual cookies may vary depending on services integrated into your website.)

4. Managing Cookies

You can manage or delete cookies through your browser settings. Here's how:

• Google Chrome: Delete, allow and manage cookies in Chrome
• Mozilla Firefox: https://support.mozilla.org/en-US/kb/enable-and-disable-cookies
• Safari: Clear cookies in Safari on Mac
• Microsoft Edge: Manage cookies in Microsoft Edge

You can also opt out of certain third-party cookies using the tools below:

• Google Analytics Opt-out: Google Analytics Opt-out Browser Add-on Download Page
• Your Online Choices (EU): Home

5. Cookie Consent

When you first visit our Website, we present you with a cookie banner requesting your consent to use non-essential cookies.

We only place non-essential cookies if you give your consent.

6. Changes to This Cookie Policy

We may update this Cookie Policy from time to time to reflect changes in law or our cookie usage. Any updates will be posted on this page with the updated effective date.

Contact Us

If you have any questions about our use of cookies or this Cookie Policy, you can contact us at:

ON TIME CALL LIMITED
Company Number: 16996693
Registered Office: 78 Woodgate Street, Bolton, England, BL3 2HN
Email: [email protected]
Website: https://ontimecall.com