Troubleshooting login issues

Last updated: July 12, 2026

Follow these quick checks to regain access. If you’re still stuck, contact us with your signup email.

Verify email
Reset password
Google Sign-In
1

Verify your email

Look for our verification message in your inbox (and spam). Didn’t get it? Use Resend verification and try again.

2

Reset your password

If you forgot or can’t remember the correct password, go to Forgot Password to create a new one.

  • Use the same email you used to sign up.
  • Links expire, reset again if it’s been a while.
3

Using Google Sign-In

Make sure you’re selecting the same Google account used at signup. If a popup is blocked, allow pop-ups for ontimecall.com and try again.

  • Switching methods? It’s okay, your account is the same either way.
  • If you signed up with Google first, you can also set a password later.
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Common errors & quick fixes

  • “Invalid credentials”, Recheck email spelling and reset your password.
  • “Email not verified”, Use Resend verification.
  • Social login stuck, Enable pop-ups and disable aggressive ad-blockers.
  • reCAPTCHA failed, Refresh the page and complete the CAPTCHA again.
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Still need help?

Reach out via our Contact page. Include:

  • Your signup email
  • Login method (Email/Google)
  • Any error message or screenshot

Related guides

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