Terms of Service

Last updated: September 29, 2026

Welcome to On Time Call ("we", "us", or "our"). These Terms of Service ("Terms") govern your access to and use of our website and services located at https://ontimecall.com(the "Website" or "Service").

Please read these Terms carefully. By accessing or using our Service, you agree to be legally bound by these Terms. If you do not agree, do not use the Service.

1. About Us

On Time Call is a scheduling platform that allows users to schedule future calls for reminders, surprises, motivation, or important messages, optionally including audio messages.

Company Name: ON TIME CALL LIMITED
Company Number: 16996693
Registered in: England and Wales
Registered Office: 78 Woodgate Street, Bolton, England, BL3 2HN
Email: [email protected]

2. Eligibility

You must be at least 18 years old and capable of entering into legally binding contracts to use our Service. By using the Website, you represent and warrant that you meet these requirements.

3. User Accounts

You must register an account to access certain features. You are responsible for maintaining the confidentiality of your login details. You agree to provide accurate, complete, and updated information. We reserve the right to suspend or terminate your account if you violate these Terms.

4. Scheduling Calls

Recorded messages and text-to-speech messages are limited to 55 seconds. When you schedule a call, one credit is set aside for it. The credit is used once the call is placed, whatever the outcome: answered, not answered, voicemail, busy or unreachable. If you delete or cancel a call before it's placed, the credit is returned. Calls can only be placed to UK, US, and Canada numbers.

You may schedule calls via our platform using either typed messages or audio recordings. It is your responsibility to ensure that the scheduled call content is lawful, appropriate, and does not violate third-party rights. You agree not to use the platform to harass, threaten, defraud, or abuse anyone.

The availability of call delivery may vary by country, region, and telecommunications provider. We do not guarantee service availability outside UK, US, and Canada.

Your account phone number can be set once and cannot be changed by you afterwards. If you need to change it, contact support.

Starter and Focus can only schedule calls to the account holder's own verified number.

If you delete a saved recipient, any upcoming calls scheduled to that recipient's number are deleted at the same time. We'll show you how many before you confirm. Calls that have already taken place are not affected and stay in your call history. Credits set aside for those deleted upcoming calls are returned to your account.

The maximum number of occurrences you can include in a single scheduling request depends on your plan.

On-device voice reminders are available only in the OnTimeCall mobile app and are not part of the website. The Starter plan allows 3 reminders at a time. That cap is concurrent, not a monthly total and not a lifetime total. Deleting a reminder frees a slot. Completed and cancelled reminders continue to occupy slots until deleted. The Focus and Support plans have no reminder cap. Reminders play locally on the device and are not phone calls, so no call credit is set aside for them.

You are solely responsible for ensuring that you have obtained all necessary consent from any recipient of a scheduled call. You agree not to use the Service to contact individuals without their permission or in violation of applicable communication or privacy laws.

You are solely responsible for the content of any messages, recordings, or text submitted through the Service. We do not monitor or verify message content and are not responsible for any misuse or unlawful content transmitted via scheduled calls.

Certain plan features may enable repeated call attempts to a recipient until the call is answered. Where this feature is enabled, the recipient may receive multiple calls within a defined time window. You must have obtained explicit consent from any recipient before enabling this feature. Repeated call attempts are subject to plan-dependent maximum retry limits and minimum intervals between attempts as enforced by the platform (see Keep Calling Until Answered for the Focus plan and Call Until Answered for the Support plan below). If a call is unanswered or is detected as voicemail or an automated answering service, the call is ended and a retry is placed according to the plan rules below, until the retry limit is reached or a person answers.

Keep Calling Until Answered - Focus Plan

The Keep Calling Until Answered feature (available on the Focus plan) automatically retries an unanswered or voicemail call up to 5 times after the initial call (6 dials total), with a 3-minute gap between each retry. Each retry, including a retry after voicemail, counts as one call against your monthly quota. The maximum number of retries is capped by your remaining call balance at the time of scheduling. If fewer calls remain than the usual maximum, retries are limited so the first attempt plus retries cannot exceed the remaining balance. Calls answered by a person stop retrying immediately.

Call Until Answered - Support Plan

The Call Until Answered feature (available on the Support plan) automatically retries an unanswered or voicemail call. The plan allows up to 3 total attempts, with a 5-minute gap between each attempt. These retries do not use additional calls from the plan allowance. Calls answered by a person stop retrying immediately. When you schedule a call, you can turn off automatic retries for that call. Retries are on by default.

5. Payment and Subscription

Paid plans are monthly subscriptions and are billed on a recurring monthly basis unless otherwise stated. Some features require payment (e.g., premium call packages or add-ons). All pricing is listed in pounds sterling (£) unless otherwise stated and includes applicable VAT where required by law. On upgrading your plan, any remaining unused included call credits may carry over to the new plan, subject to the applicable rollover limits, expiry rules, and eligibility conditions set out in these Terms. On downgrading, your current plan remains active until the next billing cycle, after which the downgrade takes effect.

Extra recipient slots are a recurring monthly add-on, billed each month alongside the plan until cancelled. Extra call credits are a one-time purchase and carry forward until used or the subscription ends. For subscriptions we bill directly, cancelling the recipient add-on takes effect immediately. The slots are removed at once, and no refund is given for the remainder of the current period. If a plan subscription we bill directly ends, recipient slots are removed. For App Store purchases, extra recipient slots are a separate subscription managed by Apple. Cancelling them does not take effect immediately: access continues until the end of the Apple billing period. If your App Store plan ends, or you change to a plan that does not include extra recipients (such as Focus), extra recipient slots are not removed. They keep billing until you cancel that subscription in your Apple ID settings, and they cannot be used on Free or Focus. We will remind you by email and in the app if that extra recipients subscription is still active. See section 5.6. If you cancel your plan subscription, remaining included call credits can be used until the end of the subscription period, after which they expire.

Subscriptions automatically renew at the end of each billing cycle unless cancelled prior to the renewal date. By subscribing, you authorize us to charge the applicable subscription fees on a recurring basis.

We reserve the right to modify subscription plans, pricing, features, and limits at any time. Any changes will take effect from the next billing cycle unless otherwise stated.

We may suspend or restrict access to the Service if payment is not successfully processed or if your subscription becomes inactive due to billing failure. A failed payment does not delete saved recipients, messages or scheduled calls during a payment grace period or while payment is being retried. That deletion happens only once the paid plan has ended, as described in section 5.4.

Paid services and subscription benefits begin when the relevant plan, add-on, or feature is activated on your account, unless otherwise stated.

5.0 Definitions

"Included Calls" means the call credits included in a user's subscription plan. "Rollover Calls" means unused Included Calls carried into the next billing cycle subject to these Terms. "Add-On Calls" means separately purchased additional call credits.

5.1 Call Usage and Rollover

Only the Focus and Support plans are eligible to carry forward unused included monthly call credits into the next billing cycle ("Rollover Calls"), subject to the conditions set out below.

For eligible plans, your monthly allowance includes that cycle's included calls plus any valid rolled-over calls. Purchased add-on calls are used only after this combined allowance is exhausted.

Calls are counted in the billing period in which they are scheduled to take place, not when you create them. Calls you book for a future period have a credit set aside from that period's allowance, so booking ahead reduces what's available in that period. Extra call packs are a single pool shared across periods and end when your paid plan ends. If you delete or cancel a call before it's placed, the credit is returned.

The Starter (Free) plan includes 3 free calls on a one-time lifetime basis (no monthly reset). When you schedule a call, one Starter credit is set aside for it. The credit is used once the call is placed, whatever the outcome: answered, not answered, voicemail, busy or unreachable. If you delete or cancel a call before it's placed, the credit is returned. Delivered calls cannot be deleted because they count toward the allowance. If you cancel a paid plan, you receive a fresh Starter lifetime allowance. If you delete your account and register again with the same email address, you do not receive a new Starter allowance. Starter does not include rollover.

Purchased add-on call credits carry forward across billing cycles until fully used or until the subscription is cancelled. Only unused base monthly call credits are eligible for rollover into the next cycle as Rollover Calls.

Rollover Calls are capped at a maximum equal to one full billing cycle's included call allowance under the user's current subscription plan. Any unused included call credits above that cap will expire at the end of the current billing cycle.

Rollover Calls must be used within the following billing cycle and will automatically expire at the end of that billing cycle if unused. Rolled-over call credits will not continue to roll over beyond that period unless expressly stated otherwise.

Rollover applies only while the subscription remains active and in good standing. Rollover Calls may be reduced, removed, or forfeited if a subscription is cancelled, expires, is downgraded to a non-eligible plan, or if the paid plan has ended after a failed payment.

If a user changes subscription plans, rollover limits may be adjusted according to the terms of the new plan. Any rolled-over credits above the new plan's applicable rollover limit may be removed.

We reserve the right to modify, limit, or withdraw rollover benefits where necessary to prevent misuse, abuse, unintended usage patterns, or to reflect changes in our pricing, plans, or service structure.

5.2 Fair Usage

We reserve the right to monitor usage patterns and may limit, suspend, or restrict access to the Service where usage is deemed excessive, abusive, or inconsistent with normal individual use, even if within plan limits.

5.3 Promotional Codes

We may offer promotional codes (such as OFF50) that provide a percentage discount on eligible paid plans (for example, the Support plan only). Promotional codes are subject to the following conditions:

Codes are valid only for the number of purchases or period specified at the time of the promotion.
Only one promotional code may be applied per purchase.
Promotional codes cannot be combined with other offers unless expressly stated.
We reserve the right to withdraw, modify, or expire any promotional code at any time without prior notice.
Promotional discounts apply to the base subscription price only and do not apply to add-ons, extra call credits, or extra recipients unless stated otherwise. You will lose discount privilege after downgrading/cancelling subscription associated with it
Continued receipt of a promotional discount is conditional on maintaining an active, paid subscription in good standing.

5.4 Cancellation

You may cancel your subscription at any time. Your plan remains active until the end of your current billing period, after which your account reverts to the Free plan.

When a paid plan ends, whether it was bought on the website, on Android or through the App Store, unused included calls, unused extra call packs and extra recipients also end and are not carried over or refunded. For subscriptions we bill directly, extra recipient slots are removed when the plan ends. For App Store purchases, extra recipient slots are a separate subscription: ending the plan or changing to a plan without extra recipients does not cancel them. They remain until you cancel them in your Apple ID settings, and they cannot be used on Free or Focus. See section 5.6.

When a paid plan ends (cancelled at the end of the billing period, expired after a failed payment, or refunded), we delete the account's saved recipients, recorded messages, text-to-speech messages, reminders and scheduled calls that have not yet happened. Templates are kept, and the account stays active on the Free plan. This does not happen during a payment grace period or while a payment is being retried, only once the plan has actually ended. This data cannot be recovered.

5.5 Refunds

These refund tiers apply only to subscriptions we bill directly, and only to your first subscription purchase, measured from the date of that initial purchase. Subsequent renewal charges are not refundable. They do not apply to App Store purchases. Apple decides App Store refunds and does not apply these tiers. See section 5.6.

Within 7 days of the initial subscription purchase: You are eligible for a 100% refund if you have used 3 or fewer call credits. If you have used more than 3 credits but fewer than half your monthly allowance, a 50% refund applies.

Between 7 and 14 days of the initial subscription purchase: A 50% refund is available only where usage does not exceed 3 call credits and the request is made within this window.

After 14 days: No refunds are available regardless of usage.

Any refund of a subscription charge we billed directly, whether full or partial, results in immediate cancellation rather than at the end of the billing period, and your account reverts to the Free plan at once. The deletion described in section 5.4 applies. A refund of a subscription charge we billed directly also cancels any extra recipient add-ons and removes any remaining extra calls, whether those were purchased with the plan or separately, and these are not refunded.

Where a payment is reversed by your bank through a chargeback, the same applies.

If you purchased through the App Store and ask Apple for a refund, Apple decides the request. Apple may ask us for information about how much of the service you have used. We provide that information so Apple can assess the request. A refund of an App Store plan charge does not cancel extra recipient add-ons. See section 5.6.

5.6 App Store purchases

If you purchase a plan or add-on through the App Store, Apple is the seller and Apple bills you. Payment is charged to your Apple Account. The subscription is governed by Apple's terms as well as ours. We do not charge your payment method for those purchases, and we cannot cancel, pause or change an App Store subscription on your behalf. You may view, change and cancel App Store subscriptions on your iPhone: open Settings, then your name, then Subscriptions. You cannot manage them from the dashboard.

An App Store plan and extra recipient slots are separate subscriptions, billed independently. Cancelling either one leaves the other in place. If you cancel an App Store plan or extra recipient subscription, your access continues until the end of the Apple billing period.

If your App Store plan ends, or you change to a plan that does not include extra recipients (such as Focus), and an extra recipients subscription remains, those slots keep billing until you cancel that subscription in your Apple ID settings. They cannot be used on Free or Focus. We cannot cancel them for you. An extra recipients subscription bought through the App Store is a separate subscription. Ending the plan or changing to a plan without extra recipients does not cancel it, and only you can cancel it in your Apple account settings. We will remind you by email and in the app if it is still active.

If you ask Apple for a refund, Apple decides the request. To request one, use Report a Problem in the App Store or contact Apple Support. Apple may ask us for information about how much of the service you have used. We provide that information so Apple can assess the request. We do not recommend that Apple approve or decline. If Apple refunds a plan charge, your account reverts to the Free plan at once and the deletion described in section 5.4 applies. Remaining extra call credits are removed. Extra recipient add-ons are not cancelled. Cancelling stops the subscription renewing; we do not shorten or refund the period already paid for.

6. Acceptable Use

You agree not to:

Use the Service for unlawful or harmful activities
Send automated or bulk messages without consent
Record or distribute personal data without proper authority
Interfere with or disrupt the Service's infrastructure or security
Impersonate others or misrepresent your affiliation

Any misuse of the website is the sole responsibility of the user. On Time Call holds no responsibility for such misuse.

We may investigate and take legal action against violations.

7. Intellectual Property

All content on our Website, including but not limited to text, graphics, logos, icons, audio, software, and trademarks, are our property or licensed to us. You may not reproduce, modify, or distribute any part of the Service without our written permission.

8. Termination

We reserve the right to suspend or terminate your access to the Service where reasonably necessary, including where you breach these Terms, misuse the Service, create legal or security risk, or where suspension or termination is otherwise required to protect the Service, our users, or comply with applicable law. You may terminate your account at any time by contacting us or using the available account deletion feature, except where an App Store subscription is still active. An account cannot be deleted while an App Store subscription is active, including a cancelled plan still within its paid period or active extra recipient slots, because Apple does not permit us to cancel a subscription on a user's behalf. Cancel your App Store subscriptions first. You can delete your account once no active subscription remains.

9. Disclaimers

The Service is provided "as is" and "as available". We make no warranties regarding the accuracy, reliability, or availability of the Service. Scheduled call delivery depends on network availability and third-party telecom services. We are not liable for missed or delayed calls due to circumstances beyond our control. In the event of permanent service termination due to circumstances beyond our reasonable control, any refund will be in accordance with the Refund Policy below and applicable law.

The Service may be temporarily unavailable due to maintenance, updates, or technical issues. We do not guarantee uninterrupted or error-free operation.

We do not guarantee that scheduled calls will be successfully delivered, received, or answered. Call delivery depends on third-party telecommunications networks, device availability, and user conditions, which are outside our control.

10. Limitation of Liability

We shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of the Service.

Our total liability to you for any claims arising out of or relating to the Service shall not exceed the total amount paid by you in the preceding 12 months.

Nothing in these Terms excludes or limits liability where it would be unlawful to do so, including for death, personal injury, or fraud.

11. Privacy

Your use of the Service is subject to our Privacy Policy and Cookie Policy, which explain how we collect, use, and protect your personal data.

12. Governing Law

These Terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

13. Changes to These Terms

We may update these Terms from time to time. The most current version will always be posted on this page. Where changes are material, we will provide at least 30 days' notice by email before they take effect. Continued use of the Service after that period constitutes acceptance of the revised Terms.

Refund Policy

Last updated: September 29, 2026

1. Statutory Cancellation Rights

If you are a consumer, you may have statutory cancellation rights under applicable law for online purchases. Where such rights apply, they exist in addition to this Refund Policy.

By purchasing a subscription, add-on, or other paid service that is activated immediately, you expressly request immediate access to the service. You acknowledge that once the relevant paid service or subscription benefits begin, your statutory cancellation rights may be reduced or lost to the extent permitted by applicable law.

Nothing in this Refund Policy limits any statutory rights you may have under applicable consumer protection law.

2. General Policy

Between 7 and 14 days of the initial subscription purchase: A 50% refund is available only where usage does not exceed 3 call credits and the request is made within this window.

After 14 days: No refunds are available regardless of usage.

Where a payment is reversed by your bank through a chargeback, the same applies.

Refunds for App Store purchases are handled by Apple as described in section 5.6 of these Terms.

3. Extra Purchases

4. Subscription Cancellations

You may cancel your subscription at any time. Your plan remains active until the end of your current billing period, after which your account reverts to the Free plan.

For subscriptions we bill directly, cancellations from your dashboard stop the next billing cycle but do not entitle you to a refund for the current cycle. App Store cancellations are handled in your Apple ID subscription settings, not from the dashboard, and likewise do not entitle you to a refund for the current cycle.

5. Contact

To request a refund, contact our team at:
Email: [email protected]

6. Changes to This Policy

We reserve the right to update this Refund Policy at any time. Changes will be reflected on this page with a revised date.

Contact Us

On Time Call
Email: [email protected]
Website: https://ontimecall.com